All considered applicants must be able to pass pre-employment drug screening and criminal background check.

Resumes may be submitted to jobs@ghanc.net or at our Central Office located at 1103 Broad St, Greenville, NC 27834.

For more info, please contact Aisha Holton via email or at 252-329-4070.

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Department/Business Unit
Asset/ Property Management

Start Date
09/01/2024

Closing Date
09/30/2024 (or until filled)

Supervisor
Property Manager

FLSA
Non-Exempt

Salary Range
$44,000 to $66,000

Job Summary

The purpose of this position is to perform difficult skilled technical and administrative work providing assistance to the Property Manager in the daily operations of the assigned property. This is accomplished by collecting rent, generating work orders, assisting residents, conducting annual re-examinations, performing property inspections; and preparing and maintaining files, records, and reports. Additional responsibilities include related work as apparent or assigned. Work is performed under the limited supervision of the Property Manager.  All actions must support the HACG's mission, vision, strategic goals, and objectives.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions (examples of duties)

• Serves as point of contact for residents, applicants, and the general public; answers phones, greets applicants, tenants, and visitors; assists and/or refers tenants based on concerns and problems; interviews potential residents for housing needs; assists citizens with the completion of applications and verifies information for accuracy and completeness; follows up with citizens on waiting list.
  
  
• Schedules annual and interim certifications and recertifications; verifies income; enters information into computer system to calculate rent.
  
  
• Generates work orders in response to requests for repairs from residents; closes out work orders in accordance with established procedures.
  
  
• Collects rent and other charges from residents and enters corresponding data into computer system; posts charges associated with work, late charges, etc., and generates notices for residents; processes requests for rent adjustments; follows up on delinquent accounts and pursues collections; prepares and makes bank deposits.
  
  
• Counsels residents; resolves conflicts and complaints among residents.
  
  
• Assists with eviction process and prepares supporting documentation; prepares and delivers court documents; attends court as needed.
  
  
• Performs general administrative tasks as required; prepares correspondence and reports; prepares and maintains files and records.
  
  
• Enters and maintains records of resident community service hours as appropriate.
  
  
• Assists with leasing housing units; coordinates move-ins and move-outs; communicates with residents as needed to inform of policies, procedures, rules, and regulations.
  
  
• Conducts property inspections including move-in, move-out, housekeeping, and grounds in order to ensure adherence to established standards.
  
  
• Refers residents with special problems such as economic, social, legal, health, etc., to groups or agencies that provide assistance as appropriate; assists and encourages residents to become self-sufficient by referring to programs directed toward self-sufficiency.
  
  
• Maintain respect for individual differences as we aim to build a more respectful, understanding, and collaborative place of work.

Education and Experience (at minimum)

Associates/Technical degree with coursework in business administration, social sciences, or related field and moderate experience in public housing including administrative support and bookkeeping.

OR

Any equivalent combination of education, training, and experience, in which, in the sole determination of the Housing Authority, provides the required knowledge and abilities may be considered.

Required Knowledge, Skills, and Abilities

Knowledge of:

• public housing management principles and practices
• the laws, ordinances, rules, and regulations pertaining to a public housing agency
• the principles of modern office procedures, systems, and equipment
• the policies, procedures, and activities of the department
• the Federal guidelines governing public housing
• thorough knowledge of modern bookkeeping/accounting practices and money handling

Skilled in:

• the use of personal computers, associated software packages, hardware, and peripheral equipment

Ability to:

• maintain high standards of accuracy in exercising duties
• anticipate work to be completed and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction
• work independently on responsible and confidential assignments and administrative tasks
• make arithmetical computation quickly and accurately
• meet with tenants and to discuss problems and complaints
• interpret and implement government policies and regulations
• communicate and present ideas effectively both orally and in writing
• establish and maintain effective working relationships with associates, tenants, consultants, contractors, and the general public
• foster respectful dialogue, even amidst disagreement

Physical Requirements

This work requires the following:

• occasional exertion of up to 10 pounds of force
• regularly requires speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions, frequently requires sitting and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting
• close vision, distance vision, ability to adjust focus, depth perception, color perception and peripheral vision
• vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
• preparing and analyzing written or computer data
• operating motor vehicles or equipment and observing general surroundings and activities
• occasional exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic)

Special Requirements

Valid North Carolina Driver's License within one (1) year of hire.

Must have and maintain a current driver's license and be insurable under the Authority's vehicle insurance.

Obtain the following certifications within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

• Public Housing Management
• Public Housing Rent Calculations